We deeply value your trust and are committed to maintaining high ethical standards in collecting, using, and protecting the information you share with us. STEMplify, operated by Time Of Sports Solutions Pvt Ltd, is a leading Education Initiative based in India, dedicated to delivering educational solutions. This privacy policy governs your use of the STEMplify application (‘Application’), the website www.STEMplify.com (‘Website’), and other related applications, products, websites, and services provided by the Company. Please read this privacy policy (‘Policy’) carefully before accessing or using the Application, Website, or any of our services and products. Alongside the Policy, the Terms of Use (‘ToU’) also govern your interaction with STEMplify. Your continued use of the Website, Application, or associated products and services (‘Services’) indicates your acceptance of the Policy and agreement to be legally bound by its terms. If you disagree with any part of the Policy, kindly refrain from using the Website, Application, products, or Services.

User-Provided Information

When you download, register, or use our Application, Website, Services, or products, you provide certain information to us. This includes:

• Personal details: Name, age, email address, location, phone number, password, and your child’s educational preferences.
• Transaction-related information: Details of purchases, responses to offers, or usage of applications.
• Support-related information: Information shared when contacting us for assistance.
• Inputted data: Information you provide while using the Application/Services/products, such as asking questions, joining discussions, or participating in assessments.

This collected information is categorized as Personal Information, Sensitive Personal Information, or Associated Information (as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011). Collectively, these are referred to as ‘Information’ in this Policy.

We use the Information to communicate with you about Services, send important updates, and share promotional materials. When additional details are required to personally identify you or contact you, we will explicitly request this information.

To ensure the optimal use of the Application/Website/Services/products and maintain accurate records, we recommend logging in using your unique credentials. Please note that we do not distinguish between users accessing the platform using the same login credentials.

At any point, you have the right to:

• • Decline to provide Personal or Sensitive Personal Information.
  • Withdraw previously given consent for using such information by contacting us in writing at the details provided below.

If you withdraw your consent, the Company reserves the right to restrict or terminate access to the Application, Services, or products.

Automatically Collected Information

The Application/Products/Services may also collect certain information automatically. This may include, but is not limited to, the type of mobile device you use, your device’s unique ID, IP address, operating system, mobile internet browser type, and details about how you interact with the Application/Services/products. Similar to most mobile applications, we also collect additional information based on the permissions you grant us during usage.

To process payments for goods and services, we use a third-party credit card processing company. These companies are authorized only to process payments and are prohibited from storing, sharing, or using your personally identifiable information for any other purpose.

During registration (either for yourself or on behalf of your ward) or while using our Services, products, or subscriptions, we may require access to your device’s camera and microphone. This ensures an enhanced in-classroom experience. Please note that any video, audio, or telecalls conducted between you/your ward and our tutors, representatives, or agents may be recorded for quality assurance and training purposes. These recordings are strictly for internal use and will not be shared with you/your ward under any circumstances.

By agreeing to this Privacy Policy, you (on behalf of yourself and/or your ward) consent to our collection, recording, and use of audio/video/telecall recordings, as well as personal information, for the purposes mentioned above.

Use of Your Personal Information

The information we collect is used to analyze trends, conduct research, administer the Application, Services, and products, and better understand users’ learning patterns and behaviors. This helps us gather demographic data and analyze usage behavior to enhance the experience for our entire user base. Both aggregated and individual data—whether anonymized or non-anonymized—may occasionally be shared with external service providers to improve our Application, products, and Services.

Your data, combined with personal information, may be used to provide personalized content tailored to your learning objectives. Certain third-party service providers help us analyze this data, driving insights and enhancing user experience. However, these third-party companies are restricted from independently sharing or using this information for purposes other than those defined in this Policy.

STEMplify does not sell, trade, or share your personal information with third parties (excluding subsidiaries or affiliates for related offerings) unless you provide explicit written or electronic consent. While aggregate statistics about user behavior, traffic patterns, and related site data may occasionally be shared with reputable third parties, these reports will not include any personally identifiable information.

You may receive emails, messages, or other forms of communication regarding STEMplify’s Services, products, and benefits. These communications are essential to the Services/products you’ve chosen and are considered part of your engagement with us.

We may disclose your information:

• • • To comply with legal obligations, such as responding to subpoenas or similar legal processes.
    • To enforce the Terms of Use (ToU), including investigating potential violations.
    • When disclosure is necessary to protect our rights, ensure user safety, investigate fraud, address technical or security concerns, or respond to government requests.
    • To trusted service providers who act on our behalf and adhere to the rules defined in this Policy.
    • To protect against imminent harm to the rights, property, or safety of STEMplify, its users, or the public, as required or permitted by law.
    • To third-party service providers for personalization and behavioral analysis, ensuring a better user experience.

If you provide any personal data relating to minors, it is assumed that you have obtained consent from the minor’s legal guardian. By registering with us, you confirm that such consent has been provided.

Access to Your Personal Information

STEMplify ensures that you have the ability to review, update, and maintain the accuracy of your Personal Information. If you have created a user profile, you can easily access and modify your details through the options available on our Application, Services, Website, or products.

We prioritize your data security by implementing robust measures to protect your password and prevent its exposure or unauthorized disclosure. Our systems are designed to safeguard your information and maintain your trust in our services.

Cookies

STEMplify utilizes cookies—small text files sent to your computer that uniquely identify your browser. Cookies help track your preferences, streamline the login process, and gather aggregated data to analyze user trends. This information helps us improve our services, such as delivering tailored content to areas with higher user interest. While most browsers are pre-configured to accept cookies, you can adjust your browser settings to refuse all cookies or notify you when a cookie is sent. Please note that disabling cookies may affect the functionality of certain features and services.

Links

Our website may include links formatted to track whether they are followed. This data helps us improve the customization of our content. These links may redirect you to external sites outside our domain. STEMplify is not responsible for the privacy practices of these external websites, and we recommend that users review the privacy policies of any website collecting personal information. This Privacy Policy solely governs information collected by STEMplify’s Website.

Alerts

We may send alerts via email, SMS, phone calls, or WhatsApp to inform you about new services or offerings provided by STEMplify or its affiliates. These communications are intended to keep you updated with relevant information that may benefit you.

Public Forums

Certain features on our website, such as discussion forums, allow users to share comments, messages, files, or photos. Information shared in these public areas becomes accessible to all users and is in the public domain. Please exercise caution when sharing personal information on forums or in your profile, as it may be viewed by others at your own risk.

Security

STEMplify prioritizes the protection of your personal information. We employ physical, electronic, and procedural safeguards to maintain the confidentiality of the data we collect and process. Access to personal information is restricted to authorized personnel who require it to operate, develop, or improve our Application, Services, products, or Website. While we implement robust security measures, it is important to note that no security system is entirely infallible, and potential breaches cannot be completely eliminated.

How Long Do We Retain User Data?

We retain user data while an account remains active and for a minimum of three years after account inactivity. However, this practice may change based on legal and business requirements. For instance, we may extend the retention period to comply with legal obligations or voluntary codes of conduct. Conversely, we may reduce the retention duration for specific data types to optimize storage resources unless prohibited by law.

Log Information

When you visit our Website, our servers automatically collect certain data sent by your browser. This data may include your web request, IP address, browser type and language, date and time of your request, and one or more cookies that uniquely identify your browser. These server logs help us analyze usage trends and enhance our services.

User Communications

Emails and other communications you send to us may be retained to process your inquiries, address your requests, and improve the quality of our services.

Changes to this Statement

As STEMplify grows, we may need to update our privacy policy to address new situations or legal requirements. We encourage you to review this Policy periodically. Continued use of our Application, Services, products, or Website signifies acceptance of any changes made to this Policy.

Your Consent

We believe every user must provide informed consent before sharing any information required to use our Application, Services, products, or Website. By registering with STEMplify, you expressly agree to the collection, processing, storage, and handling of your data as outlined in this Policy, including updates made in the future. All data processing activities, including collection, storage, deletion, and transfer, will occur in accordance with the applicable data protection laws of India. If you reside outside India, your data will be handled in line with Indian data protection regulations.

Contact Information

Our Grievance Officer is committed to resolving your concerns promptly. Please reach out to us for any questions or grievances:

Email:

contact@stemplify.com